Receive Site Guide

This is an introduction to Xanadoo wireless high-speed Internet for Receive Site schools and colleges. It contains information about broadband services and equipment, and instructions about how to connect your computer and activate service.

Our fastest speed plan is the perfect alternative to DSL or cable. No phone or cable to deal with. Instant setup. Portable modem technology. Wireless convenience. Get more flexibility and more speed all at a great price.

Service for Receive Sites includes:

Up to 3.0 Mbps download /384 kbps upload speed

Fast, reliable always-on connection

8 free e-mail accounts

20 MB of e-mail storage

30 MB of web storage

Integrated SpyWare protection, virus scanning and spam blocker

Static IP address available for $4.99 each

The technology that Xanadoo is bringing to your community is next-generation broadband service that will provide Internet access. Xanadoo is a portable, mobile and nomadic service. PC card modems are available for notebook computers.

Below you will find many helpful answers to common questions about service, compatibility, and Xanadoo technology. Please browse the Frequently Asked Questions and troubleshooting sections prior to contacting Xanadoo’s customer service department by phone or e-mail.

Availability

Is Xanadoo available in my area?

Clarendon Foundation has verified the availability of service, prior to contacting you. You can also check the availability map on the Xanadoo website. Click here to verify that your facility is within the service coverage area.

If your facility is in the service coverage area, and you have trouble connecting to the Internet, call Xanadoo’s Modem Set-up Support Team at 877-472-2911. If you still cannot receive the signal, please notify Clarendon Foundation and we will work with Xanadoo to identify the problem and find a solution.

The coverage area will expand over time, if you cannot currently access the wireless Internet service.

Services

How fast will my Internet connection be?

Xanadoo offers a number of service plans with various download speeds. Your institution is entitled to receive the plan with the greatest amount of available bandwidth, which is the Online Enthusiast (up to 3Mbps download and 384K upload speed). Click here for more information about the Xanadoo plans in your area.

Is there a limit to how much I can use my Internet connection?

Xanadoo routinely monitors network activity to determine unusual or excessive bandwidth usage which could adversely impact other users of its service. In extreme cases, we may reduce or suspend service temporarily after notifying you of any unusual or excessive usage situations. If you encounter any problems, please notify Clarendon Foundation. We will contact Xanadoo to see what can be done in a particular instance.

What does "Internet-On-The-Go" mean?

Xanadoo offers a unique portable modem called the Internet-On-The-Go Laptop Card. It plugs directly into your laptop and keeps you connected anywhere in your service area—from the local café to the neighborhood park, to your home or office. Click here to learn more. This is currently available only in the Springfield, Illinois area.

Compatibility

What are the minimum system requirements to use Xanadoo service?

Your computer must have a 300 MHz processor, 128 Meg RAM, Windows 98, 2000, XP, Vista or MAC OS X and Internet Explorer 5.0 or higher (or equivalent browser) to receive Xanadoo service.

Will I need a phone line or cable service to connect to the Internet?

No. There are no phone lines or cable service required to use Xanadoo, and your service is always connected—with no busy signals or slow dial-up modems!

Are Macintosh computers compatible with Xanadoo?

Yes. Any computer with an Ethernet port/adapter is able to connect to the Xanadoo network.

Can I use any Internet browser with Xanadoo?

Yes. All of the major browsers function properly with Xanadoo.

Can I use other ISPs (such as AOL) with Xanadoo?

Yes. Customers can access AOL and other ISP portals through the Internet. However, Xanadoo will not offer phone support for AOL, MSN, or any other provider's software.

Will any ports or Internet sites be blocked?

We generally block port 25, unless a customer has a static IP address. This is to prevent users from sending spam email. Additionally, Xanadoo reserves the right to block any ports that it deems necessary to ensure network performance. An example would be a virus that spreads itself via a non-standard TCP/IP port.

Technology

Do I have to install any software?

Not with the Zero-Install Desktop Modem. It's instant plug-n-play set-up that only takes a few minutes. With our Internet-On-The-Go Laptop Card (available only in Springfield), there are simple drivers that need to be installed from the CD provided. The only other software needed is a Web browser and a standard email package, which you probably already have on your computer. We suggest Internet Explorer and Outlook Express, but any standard software packages will work.

Is Xanadoo a DHCP (Dynamic Host Configuration Protocol) or a fixed IP (Internet Protocol) address?

Our Residential plans are provided through DHCP. Our Small Business plans are provided through a fixed IP. You may order a static IP address for an additional monthly fee of $4.99 for each modem. (This cost is not covered by Clarendon Foundation.)

What will the limits be, if any, for the size and speed of FTP downloads?

As with any Internet connection, the limitations will vary depending upon the content being downloaded as well as where the content is being downloaded from. Xanadoo cannot be responsible for networks outside of its own.

What is the latency of the connection?

Latency will typically be less than 90 milliseconds. These times may vary depending on distance to the transmitting tower and environmental conditions.